Privacy Policy

At PSYCAN MANOVAHA PVT. LTD. ("PsyCan", "We", "Our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our services, including the website and mobile applications ("Platform").

1. INFORMATION WE COLLECT
We collect the following types of personal data from you:

• Personal Identification Information: Name, age, gender, contact details (phone number, email address), postal address, and emergency contact details.
• Health Information: Personal health records, medical history, psychiatric or psychological assessments, diagnosis, treatment plans, or other sensitive health-related information.
• Payment Information: Credit/debit card details, bank account information, and transaction history for processing payments.
• Usage Information: IP address, browser type, device type, operating system, access times, and other diagnostic data collected during the use of the Platform.
• Session Information: Video and audio recordings of consultations, transcripts of chats, and related communication content.

2. PURPOSE OF COLLECTION AND USE OF PERSONAL DATA
We use the information collected for the following purposes:

• To provide and improve the services, including psychiatric consultations, therapy sessions, and counseling.
• To personalize your experience by tailoring content, services, and support based on your needs.
• To process payments and manage billing and subscriptions.
• To communicate with you regarding your account, including confirmations, reminders, and updates.
• To maintain and improve our website, mobile apps, and overall service experience.
• To respond to your inquiries, resolve disputes, and address any issues related to our services.
• To comply with applicable legal obligations, including legal, regulatory, and compliance requirements.

3. CONSENT
By accessing or using the Platform, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. For sensitive personal data (e.g., health information), we will seek explicit consent prior to collecting, using, or processing such information. If you do not agree to this Privacy Policy, please do not use our Platform or services.

4. DISCLOSURE OF PERSONAL DATA
We do not sell, rent, or trade your personal data. However, we may disclose your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist in delivering services such as payment processing, email communication, and technical support. These service providers are obligated to protect your information in accordance with our policies.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as law enforcement agencies or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of PsyCan, your personal data may be transferred as part of that transaction.

5. DATA STORAGE AND SECURITY
We use reasonable and appropriate technical, organizational, and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and access control mechanisms.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. It is important that you take precautions to protect your personal information, including keeping your account credentials secure.

6. RETENTION OF PERSONAL DATA
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or accounting purposes. We may also retain your data to comply with regulatory obligations, resolve disputes, and enforce our agreements.

• Health records and sensitive personal data may be retained for a minimum period of six (6) months from the date of the last consultation or service, unless otherwise required by law.

7. RIGHTS OF DATA SUBJECTS (CLIENTS)
Under Indian data protection laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction or update of your personal data if it is inaccurate or incomplete.
• Right to Deletion: You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer needed for the purposes for which it was collected).
• Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal data at any time, though this will not affect the lawfulness of processing before the withdrawal.
• Right to Object: You can object to the processing of your data under specific circumstances.
• Right to Data Portability: You may request to transfer your personal data to another service provider, where applicable.

To exercise these rights, please contact us at contact@psycan.in.

8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar technologies to track activity on our Platform and collect certain information. This helps us enhance your user experience, analyze trends, and personalize our services. You can configure your browser to reject cookies, but doing so may limit some functionalities of the Platform.

9. CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data of a child under 18, we will take steps to delete that information as soon as possible. If you believe we may have information from a child under 18, please contact us at contact@psycan.in.

10. INTERNATIONAL DATA TRANSFERS
As a global company, we may transfer your personal data to locations outside India. We will take appropriate steps to ensure that your data is adequately protected in accordance with applicable laws, including using standard contractual clauses or other mechanisms required by law.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes to this Policy by posting a revised version on our Platform with an updated effective date. Your continued use of the Platform after any such updates constitutes your acceptance of the revised Privacy Policy.

12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

PSYCAN MANOVAHA PVT. LTD.
Email: contact@psycan.in
Website: www.psycan.in